Shipping policy

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Time

  • Delivery usually takes 4–7 business days depending on your location.
  • Remote or rural areas may take slightly longer.

3. Shipping Charges

  • We offer:
    • Free Shipping on prepaid orders.
    • Nominal shipping charges on Cash on Delivery (COD) orders (if applicable)

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via SMS, WhatsApp, or Email.
  • You can track your order in real-time.

5. Delivery Partners

  • We work with reliable courier partners to ensure safe and timely delivery.

6. Delays in Delivery

  • Delivery may be delayed due to:
    • Natural calamities
    • Courier partner delays
    • Unexpected high demand
  • In such cases, USN ENTERPRISES will keep you informed.

7. Incorrect Address

  • Please ensure that your shipping address and contact details are correct.
  • USN ENTERPRISES will not be responsible for delivery failures due to incorrect information.

8. Undelivered Orders

  • If an order is returned to us due to:
    • Customer unavailability
    • Incorrect address
  • Re-shipping charges may be applicable.

9. Damaged Package

  • If you receive a damaged or tampered package, please:
    • Do not accept it, or
    • Record a video while opening
    • Contact us immediately within 24 hours